At Ruzen Leather, we want you to be completely satisfied with your purchase. If you encounter any issues, please review our refund and return policy.
1. Return Eligibility
We accept returns only for damaged or incorrect products. To be eligible for a return:
- The item must be unused and in its original packaging.
- You must contact us within 7 days of receiving your order.
2. Return Process
- Contact Us: To initiate a return, email us at contact@ruzen.shop with your order number and photos of the issue.
- Shipping: Customers are responsible for return shipping. We recommend using a trackable service.
3. Refunds
Once we receive and inspect the returned item, we will process a refund to your original payment method within 7 business days. Shipping fees are non-refundable.
4. Exchanges
We only offer exchanges for damaged or incorrect items. If you wish to exchange a product, please contact us.
5. Contact Us
For further questions about returns or refunds, contact us at contact@ruzen.shop.